Privacy Policy

Effective Date: 14/05/2014
Last Updated: 14/12/2023

Welcome to Rhine Capital Savings Bank (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our website (www.rhinecapitalsavings.com) and our banking services.

1. Information We Collect

We collect different types of information from our users to provide efficient banking services, improve security, and enhance customer experience. The types of data we collect include:

1.1 Personal Information

When you interact with us, we may collect personal details such as:

• Full Name
• Date of Birth
• Email Address
• Phone Number
• Mailing Address
• National Identification Number or Passport Details
• Bank Account Details
• Credit/Debit Card Information
• Employment and Financial Information

1.2 Non-Personal Information

We automatically collect certain non-identifiable data, including:

• Device Information (IP address, browser type, operating system)
• Website Usage Data (pages visited, time spent, referring website)
• Cookies & Tracking Technologies (explained in Section 6)

1.3 Sensitive Information

For compliance with financial regulations, we may collect:

• Tax Identification Number
• KYC (Know Your Customer) & AML (Anti-Money Laundering) Information
• Transaction History

2. How We Use Your Information

We use your data to provide secure and personalized banking services. Specifically, we use your information for:

✅ Account Management: To create, verify, and manage your bank account.
✅ Transaction Processing: To process deposits, withdrawals, transfers, and payments.
✅ Customer Support: To provide assistance and resolve any issues.
✅ Security & Fraud Prevention: To detect and prevent fraudulent activities.
✅ Regulatory Compliance: To comply with banking laws and financial regulations.
✅ Marketing & Promotions: To send you special offers, promotions, and financial insights (with your consent).
✅ Improving Our Services: To analyze website traffic, improve user experience, and enhance digital banking security.

3. How We Share Your Information

We do not sell or rent your personal data. However, we may share your information with:

3.1 Third-Party Service Providers

We work with trusted partners for payment processing, fraud prevention, credit checks, and customer support. These partners are required to follow strict data security policies.

3.2 Legal & Regulatory Authorities

We may share your data with government agencies, regulators, or law enforcement when required by law, such as for fraud investigations, tax compliance, or legal proceedings.

3.3 Business Transfers

If our company undergoes a merger, acquisition, or asset sale, your data may be transferred to the new entity. We will notify you if this happens.

4. Data Security Measures

We implement strict security measures to protect your information, including:

🔐 End-to-End Encryption – Ensuring secure transactions and data storage.
🔐 Multi-Factor Authentication (MFA) – Protecting account access with extra security steps.
🔐 Firewalls & Intrusion Detection – Preventing unauthorized access to our systems.
🔐 Regular Security Audits – Conducting routine checks to identify vulnerabilities.
🔐 Limited Data Access – Only authorized employees can access sensitive data.

Despite our best efforts, no digital system is 100% secure. Always protect your banking credentials and report any suspicious activity immediately.

5. How Long We Retain Your Data

We keep your information as long as necessary for legal, regulatory, and service-related purposes:

• Account Information: Stored for the duration of your banking relationship.
• Transaction Data: Retained for at least 7 years as per financial regulations.
• Marketing Data: Stored until you opt out.

After retention periods expire, we securely delete or anonymize your data.

6. Cookies & Tracking Technologies

We use cookies and tracking technologies to enhance user experience and analyze website traffic.

6.1 Types of Cookies We Use:

🍪 Essential Cookies: Required for website functionality (e.g., login sessions).
🍪 Performance Cookies: Help us understand how users navigate our site.
🍪 Marketing Cookies: Used for personalized ads and promotional campaigns.

You can manage cookie preferences in your browser settings. Disabling cookies may impact site functionality.

7. Your Privacy Rights

As a customer, you have rights over your personal data, including:

🔹 Access & Correction: You can request access to your data and correct inaccuracies.
🔹 Data Deletion: You can ask us to delete your personal information (subject to legal restrictions).
🔹 Withdraw Consent: You can opt out of marketing communications at any time.
🔹 Data Portability: You can request a copy of your data in a structured format.
🔹 Object to Processing: You can object to how we use your data in certain cases.

To exercise your rights, contact us at [email protected].

8. Third-Party Links & External Websites

Our website may contain links to third-party sites (e.g., investment platforms, financial resources). We are not responsible for their privacy practices. Please review their policies before sharing any personal data.

9. Children’s Privacy

Our services are not intended for individuals under 18 years old. We do not knowingly collect data from minors. If we become aware of such data, we will delete it immediately.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect legal or business changes. Any updates will be posted on this page, and significant changes will be communicated to you.

Last updated: [Insert Date]

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

📍 Address: 40 Brighton Rd, Sutton SM2 5BN, UK
📧 Email: [email protected]
📞 Phone: +44 7842 491007
🌐 Website: www.rhinecapitalsavings.com